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Damages and Repairs:

Bounce-A-Roo Products are intended for children and not for adults. Failure to abide by the rules and age requirements posted on safety labels located on each unit makes You financially Responsible for unit repairs and shipping costs to and from the repair facility located in Florida. We can provide adult strength units for a nominal fee ask a representative for details. Riders over 150 Lbs. are NOT permitted on most Inflatables.

What If I Need To Cancel My Reservation?

Any cancellations for any reason effective after the order has been confirmed other than inclement weather on the day of the event, would result in a 50% cancellation charge. However, if there is inclement weather on the day of the customer’s event, the Customer would have (3) options:

  1. Cancel the reservation and receive a full refund of any paid funds.
  2. Customer may choose to proceed with their event Rain or Shine. This is done at the customer’s discretion.
  3. Postpone the reservation to another date. At this point we will do our best to secure the customer’s equipment for their new event date, but this is not guaranteed as another Customer might have the equipment reserved on that day.

* Once a delivery or customer pick-up has been made: There are no refunds or rain-checks for inclement weather or non-usage of the rental equipment.
* Our definition of a confirmed order: Is any order that has been reserved with a valid credit card or a 50% deposit.
* Our definition of inclement weather: Wind (excess of 20mph), Freezing temperatures, Hail, Rain & Sleet. During the day of the event only will we allow cancellation for the inclement weather conditions listed above. Inclement weather conditions must be verified using our approved weather source online from the National Weather Service.

Can I change my equipment once my order has been placed?

Downgrading equipment will incur a fee that is 50% of the difference between the items. To avoid this charge the renter must maintain the same equipment total as agreed upon when the order was submitted. If the total of the equipment is less than what was originally ordered then there would be a penalty of 50% of the difference in value.

Re-stocking Fee:

If a customer orders equipment and the equipment does not fit the location or site where You requested the equipment to be setup then the 10% Re-Stocking Fee would apply. Our equipment weights hundreds of pounds. We pay dock workers to load and un-load equipment. Please be certain that You have read the dimensions of our inflatables located on our website or inside of our catalog and measure your area prior to delivery. Once we set-up the equipment if You request a position or location change a $25.00 re-placement fee will apply per unit.

Can I Change the Date on my Reservation?

Yes, once a reservation has been established the date can be changed if the equipment is available for the newly requested date, however a $5.00 date change fee would be applied. Rates could increase if the newly requested date falls on a Holiday. If a date change is made due to weather conditions no fee would be applied. It is highly recommended to give at least one week notice of date changes. Date changes can be established by utilizing the date change link at the bottom of the homepage.

What is your Weather Guarantee?

If inclement weather is in the forecast we will in most cases contact you prior to your event and offer (2) options. If you do not hear from us then it is the customer’s responsibility to call into our sales office if one of the options below would like to be used:
1. Postpone or Re-schedule the event for a future date.
2. Relocate the event and use a local church or Gym (Indoors).Some people have their events rain or shine. Once we deliver or the equipment has been picked up from our location there are no refunds or rain checks.

How Much Room is Needed for the Inflatable Units?

We carry both of the industry standard sizes for jumpers:
13’X13’ and 15’X15’We always recommend an area of 20’X20’ to setup a jumper to avoid objects and allow walking room around the inflatable’s.

What Surfaces Can the Inflatable Units be Setup On?

The safest surface is a level grassy area. However, we can setup on concrete, asphalt, parking lots, etc. please specify which surface the bouncer will be setup on so we can provide the appropriate anchors and tarps. An area is considered too steep if a ball will roll freely.

How Many Children Fit in the Bounce Castle?

Unit size 15 x 15
Children under 8 = 10
Children 9-12 = 8
Teens 13 = 6
* General rule of thumb would be if kids begin to bump into each other pull some of them out of the bounce house.

Where can I Setup a Inflatable Unit?

Backyards, Parks, Gymnasiums, and just about anywhere else fairly level and clean will work great for an inflatable.

Are Inflatable Units Safe?

Absolutely, if all of the rules outlined on the operating instructions page of your rental agreement and warning label on the inflatable are followed, and the unit is supervised at all times, they are very safe.

How Long Does it Take To Setup the Units?

It takes about 15 minutes to setup the unit and review the safety guidelines with you. The renter / responsible adult over 18 years old must be present at the time of delivery to sign our waiver and hold harmless agreement and to specify where the equipment needs to be positioned. Rental agreements can also be completed on our website and digitally signed.

What are the electrical requirements?

Each required electrical outlet needs to be a 110v outlet on a 20amp dedicated breaker within 100ft. of each inflatable. Bounce-A-Roo, LLC. does not provide power with our rentals. It is the customers responsibility to provide power for all equipment rented. We do not provide generators free of charge. We do have generators for rent. We only provide up to 125ft. of extension cord per inflatable. We cannot add more extension cords to existing extension cords due to amperage drop which results in damaging the motor inside the blower. Customers that are reserving parks, pavilions, gyms, parking lots, & multi purpose centers for their events are responsible for ensuring adequate power is available. Bounce-A-Roo, LLC. in most cases cannot wait on site for power to be turned on if power is off. We establish delivery routes based on your location having power. We predetermine how much time each delivery takes based on your power being turned on. If our drivers are delayed due to power issues it causes a chain reaction where each party after yours could be late. To ensure our drivers are not late for deliveries we ask that each customer ensure that power is on and within 100ft of where the inflatable needs to be setup. Instances where a driver can wait for power to be resolved would be when there are not any time sensitive deliveries to make and the customer agrees to pay the additional labor cost to keep our worker or workers on site until power is resolved. Labor is prorated at $20Hr. per worker. Bounce-A-Roo, LLC. reserves the right to bill customers for labor delays outside of our control.

Is There A Delivery Charge?

Due to the increase rise in fuel prices we have imposed a 10% fuel surcharge on all delivery orders that are in our local delivery range. Our local delivery range is 20-25 mile Radius East of our office in Brandon, Ms. Deliveries outside of our local delivery radius will result in a custom delivery quote on a per mile basis. We use mapquest.com to calculate our custom delivery charges.

What if it is Rainy or Windy?

We reserve the right to cancel a reservation (at no penalty to you) if there are heavy rains or high winds (over 25 mph). Safe operation of our units and customer safety is our main concern. However, once the unit is delivered, no refunds or rain checks shall be issued due to bad weather.

How Far in Advance Should I Make My Reservations?

The sooner the better! We reserve our units weeks and sometimes months in advance. We don’t want you to miss out on the fun! Units are reserved on a first come first serve basis. As soon as you have reached a decision it would be best to reserve online or call our sales office and we will be happy to assist you in the order process. Online discounts are available.

What is the weight limit for your inflatable products?

Most of our inflatable products are intended for children and not for adults or anyone weighing over 150lbs. Failure to abide by the rules and age requirements posted on safety labels located on each unit makes you financially responsible for equipment repairs and shipping costs to and from the repair. We can provide adult strength units for a nominal fee ask a representative for details. Riders over 150 Lbs. are NOT permitted on most Inflatable’s.

What if the inflatable does not fit anywhere on my premise?

If the equipment does not fit the location or site where you originally intended the equipment to be setup and there are no other options for setup then a 50% cancellation fee would apply for deliveries only. For customer pickups there are no refunds. It is highly recommended that customers read the dimension’s of our inflatable’s located on our website product descriptions or inside of our rental catalog and measure your area prior to delivery. Once the equipment is setup if a re-positioning or location change is needed a $25.00 fee will apply per unit. If you require our field staff to come out to evaluate your location for proper electricity and space requirements this can be arranged for a 1 time trip charge of $75.00 + Tax for the 1st hour.

When is Payment Due?

Payment is due in full upon delivery of the equipment. However, if you choose to pay by credit card or debit card over the phone we will apply a (3.9%) processing charge. checks, money orders and cashier’s checks need to be mailed to our office address prior to the event date in sufficient time to clear our account to insure the equipment remains reserved for you. Exact cash is the most popular option for our customers. Cash needs to be exact as our drivers carry less than $20 dollars and do not have change. We do not accept personal or out of state checks on the date of the delivery. Business and Church checks are accepted on the day of delivery. To pay with a personal or out of state check, the check must be received by our office at least (7) business days in advance of the event date to allow time for the check to clear. We require (2) phone numbers and a Drivers License number on all checks. If paying by credit card we will require that a “Credit Card Authorization Form” be completed.

What will I need to secure a reservation?

All orders will require a valid credit card or a 50% non-refundable deposit which is applied towards the total cost. Nothing will be charged to the credit card unless a reservation is cancelled or the equipment is returned to us in damaged condition. We use the credit card number to authorize 1 penny to ensure the card is valid. Prepaid credit cards are not permitted to hold equipment reservations, However you can use a prepaid card to pay down your balance. We require each customer to complete our company rental agreement. We require all customer pickup customers to provide us with a driver license that we can make a copy of for our records. When ordering online pickup customers have the ability to upload a copy of their D.L. or wait until the day of pickup.

How to know if you’re exempt from Mississippi Sales Tax?

Most churches, private schools, and non-profit organizations are not exempt from sales tax. If you wish to rent from Bounce-A-Roo, LLC. and not pay sales tax, you must have a State of Mississippi Department of Revenue Sales Tax Certificate of Exemption, and we have to have a copy of the certificate before the rental. If you would like more information about being exempt from Mississippi sales tax, click here: http://www.dor.ms.gov/taxareas/sales/salestaxfaqs.html#taxable

Do We Carry Liability Insurance?

(Updated: 06/05/13)
All orders include a $1 million dollar General Liability Insurance coverage for your event. Medical is included. We are one of the few party rental companies that provides this insurance coverage. We can fax or email a copy of our certificate of insurance upon request or you may contact our sales office to be provided with a password to access our certificate directly from our website to print directly from your computer. If you are a company or non-profit organization that needs extra protection from claims for your upcoming event we can list you as additional insured on our General Liability policy for a nominal fee of $50.00 + Tax.

  • Anyone can request a copy of our insurance upon request.
  • Any organization can be added as a certificate holder upon request.
  • Any organization can be added to our policy as additionally insured for the nominal fee as indicated above.

Does Bounce-A-Roo sub-contract out for any of its equipment?

Yes. Bounce-A-Roo, LLC. reserves the right to sub-contract equipment from other companies to fulfill our customers orders. We only subcontract from approved vendors with general liability insurance and require that they list us as additionally insured on their policies. Our payment terms with all sub-contractors is NET7. This payment term allows us to collect a satisfaction report from our customers to ensure the sub-contractors executed a satisfactory job for our customers prior to us processing the sub-contractors payment. If after 7 days we have not received any customer feedback regarding any unsatisfactory work performed by our subcontractors we will be required to release full payment to the subcontractor. Our customers have the right to ask us if any equipment rented will be subcontracted for their event and we will provide them with this information only upon request. By signing our rental agreement and/or invoice customers agree to hold Bounce-A-Roo, LLC harmless for anything that may result outside of our control. Customer agrees to indemnify and hold harmless Bounce-A-Roo, LLC., against all claims, damages, losses and expenses, including, without limitation to, attorney’s fees arising out of or resulting from the performance of the work that Sub-Contractors may do for or in connection with, any project for Bounce-A-Roo, LLC, provided that any such claim, damage, loss or expense is attributable to bodily injury, sickness, disease, or death, or injury to, or destruction of, tangible property, including loss of use caused in whole, or in part, by a negligent act or omission of individual and/or any person, entity, or employee employed directly or indirectly on behalf of Bounce-A-Roo, LLC. regardless of whether or not the above referenced injuries or damages are caused in part by the party indemnified.
FAQ’s was last modified: January 27th, 2014 by Steven Gossett